Testing Mobile Cashier & Reading Fine Print
It is recommended that players check if their accounts have passed the KYC procedure, since Ricky Casino will carry out its own security audit on pending withdrawals from the Mobile Cashier. The Mobile Cashier does not notify players about pending withdrawals. Ricky Casino website claims that security audits may take up to 5 business days, and useful information on mobile-optimized websites can easily go unnoticed. Thus, players should look for information regarding the security audits on different pages of the website.
The cashier will process the request immediately and mark it as pending. In the test, a regular cashout was also marked as pending. After the test, the cashier confirmed that a cashout request was received, but the customer support told us that the finance department will not process such requests until after the weekend.
Until work starts again on Monday, the requests for payouts will remain pending. It takes different periods of time for players to withdraw the money using our service depending on when the request for cashout is made. If the cashout request is made during the weekend, then there will be an extra check carried out and the cashout request will be delayed. Players should know how the timing affects the withdrawal time.
The cashier fails to indicate the importance of queue dispatch before processing. Beware buyer; there will be a difference between 'instant' response and processing time.
Withdrawal request has been made on the cashier, but do bear in mind that it will take some time and can be subjected to internal evaluation.
Process requests will have to go through internal check and thus might not happen instantly due to processing delay at work day and/or weekend period. Implementation of TTC process before cash withdrawal with status verification will cut down waiting time for the user.
Analysis of Withdrawal System on Mobile
Withdrawals made from mobile in RickyCasino are carried out via the same manual verification process like desktop withdrawal and do not provide an opportunity to bypass it instantly. In the course of our testing of the mobile interface we found out that withdrawals should be verified according to the usual scheme, which may cause temporary delays in receiving information on the transaction status.
At present, delays in withdrawal review via mobile application make mobile withdrawal inconvenient. While using mobile version allows skipping several steps, if the mobile version does not specify what types of cryptocurrency are supported and how the transfers are going to be made, players will have legitimate questions regarding the limits, processing method and wagering of cryptocurrencies versus fiat currency.
Auditing KYC Speed with a $10 Deposit
Verifying the verification queue using a minimum deposit of $10 has revealed that account closure and self-exclusion requests should first be processed in order to verify such requests. The waiting time required for verifying a request will vary depending on the number of requests in the support queue.
Verification time of a small amount also depends on the quality of the documents provided and the amount of work in terms of verifying documents. Upgrading the verification documents request on the dashboard would help us have real-time update and provide users the control of the same.
In order to avoid any confusion in this regard, account closure/exclusion request with pending cashouts and self-exclusion/closure should contain both the pending cashout and KYC details along with the time of the cashout and balance when the player wants his account to be excluded or closed.
Regarding the self-exclusion/temporary account closure process, it is required that you inform us of your choice.
Retention of identity documents and transaction data is governed by our privacy policy with separate retention periods depending on the regulations for the license we have obtained.
Your trust and safety are our top priority, which is why the proper closure of an account is as important as verification changes and confirmation.
Auditing Support Response with a $15 Deposit
The beginning amount of $15 makes it possible for players to test bets and discuss balance queries with agents of RickyCasino. In our experience, the agent answered our question within 3 minutes, but the regular playthrough and response times required for withdrawal do not depend on the first deposit amount.
Despite the low value of the initial deposit amount, customers might experience delays in peak hours in case they need help regarding specific terms answers or account balance questions, since the chat answers all queries in the order they have been made.
It is also important for customers to understand that promotional credits should be played in order to meet the requirements, and the request for withdrawal will be ignored until these requirements will be completed. Also, it is advised to keep customers' documents up to date, as this will facilitate further withdrawal requests.
All done playthroughs and verification of accounts make it possible for players to estimate the time that will be required to fully withdraw their winnings.
Support responses take a certain amount of time, but players should be ready for the situation in which these times might be increased drastically without warning. Prior to making any deposits, players should find out what the withdrawal limits are and verify their account to simplify the process of support verification in case of withdrawal requests.
Stress-Testing Mobile Cashier Performance
Although the desktop version of the cashier is easy to use, tests in the real high traffic environment help understand which aspects need to be considered by the players while using cashier transactions.
In high traffic mobile cashier transactions, delays in withdrawal status may occur. The majority of the systems show such delays when employees carry out verification procedures manually.
In the mobile cashiers, the main system works properly but there may be some delays in support confirmations while verifying transactions via the support.
Regarding UX, high cashier operation time makes withdrawal process longer. Even the usual withdrawal is put into queue, and the players have to understand that withdrawals during weekends would take more time without any immediate processing.
The information about the maximum withdraws amount and VIP member's instructions are contained in the general terms and conditions. We process all cases separately but for verification of transactions manually support is needed. It is the only way to get the definite answer regarding cashier transactions.
Because the cashier mobile system has additional safeguards, managing funds for it requires that you know how to traverse mobile support manually.
Martha Simons
Martha Simons is an experienced freelancer who is well versed with the strategies for developing content in the domain of iGaming journalism, with more than ten years of practical experience in analyzing online gambling platforms. Martha started her career in writing about technology and finance, but then turned towards auditing casinos.